topic Re: Sky Talk not working - Please check line cord in Talk

Sky Talk not working - Please check line cord

PD10 — Fri, 01 Mar 2024 17:36:35 GMT

Had an engineer out a month or so ago as the line was really bad then it gave up.

The last couple of days the handset hasnt been rining and the handset is displaying 'Please check line cord'.

Everything is plugged in as it should. The service check is good (although there doesnt seem to be one for sky talk now, only broadband). Unhelpfully, the wizard ends with 'talk to someone' which is no good when the phone doesnt work 😉

Is there a link for the phone line check and not the broadband check?

Re: Sky Talk not working - Please check line cord

Highlinder — Fri, 01 Mar 2024 18:03:28 GMT

@PD10 This is the link we send for to check your phone line. It does ask if your broadband is working correct you can say yes and follow the instructions given.

https://www.sky.com/help/articles/fix-phone-problems-start

Re: Sky Talk not working - Please check line cord

PD10 — Fri, 01 Mar 2024 18:49:16 GMT

Thanks - that was the one I tried earlier. I thought there was one where you entered your phone number but thats probably a while ago.

Re: Sky Talk not working - Please check line cord

Highlinder — Fri, 01 Mar 2024 21:47:00 GMT

@PD10 Must have been before I was around on here. So are you unable to contact Sky to report this? There is some on the community that can escalate this for you to Sky if that is what you would like. But it would not be actioned on till the morning.