topic Re: Crackly phone line in Talk

Crackly phone line

Ste72 — Mon, 26 Feb 2024 14:01:52 GMT

We've had a crackly land line for approximately 12 months now, but lately it has been getting worse, to the point callers cannot hear us. We do not have Sky Broadband so when I try to dot he self help I can't get any further as it asks if the broadband is working (we cannot get broadband at all with living rurally). I can't seem to find anywhere to simply report a phone line fault?

Thanks,

Stephen

Re: Crackly phone line

Highlinder — Mon, 26 Feb 2024 15:45:26 GMT

@Ste72 Could you please run through the phone line check using the link below,

https://www.sky.com/help/articles/fix-phone-problems-start

If it does not allow you to book an engineer come back let the community know and there are further steps that can be taken.

Re: Crackly phone line

TimmyBGood — Mon, 26 Feb 2024 15:53:25 GMT

@Ste72 wrote:

We do not have Sky Broadband so when I try to dot he self help I can't get any further as it asks if the broadband is working (we cannot get broadband at all with living rurally).

It would be very unusual to have a Sky Talk subscription without having Sky Broadband. Are you sure call and line billing is from Sky?

Re: Crackly phone line

Ste72 — Tue, 27 Feb 2024 12:34:42 GMT

@TimmyBGood Yes it is defintely with Sky Talk.