topic Re: master socket in Talk

master socket

Brynton1 — Sun, 18 Feb 2024 22:15:33 GMT

I have just joined Sky and ordered a wifi package, but my flat doesn't have a

master socket or anything like that, how do I get one installed?

Mark39 — Sun, 18 Feb 2024 22:17:44 GMT

Have you checked that it's not inside a cupboard, or hidden behind furniture etc.?

If you can't find one, let Sky know and they'll arrange for one to be installed.

Brynton1 — Sun, 18 Feb 2024 22:33:40 GMT

I definitely don't have one checked everywhere, but thanks for ur help

Highlinder — Mon, 19 Feb 2024 12:10:40 GMT

@Brynton1 Which package was it that you ordered from Sky? Was this Superfast broadband or was this Ultrafast broadband?

Brynton1 — Mon, 19 Feb 2024 12:27:45 GMT

Superfast broadband

Highlinder — Mon, 19 Feb 2024 13:12:13 GMT

@Brynton1 Is your install being done by remote activation or is there to be an engineer visit?

TimmyBGood — Mon, 19 Feb 2024 13:15:00 GMT

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Brynton1 — Mon, 19 Feb 2024 14:15:46 GMT

Thank you been much helpful