topic Re: Can’t receive incoming calls in Talk

Can’t receive incoming calls

Henryscat — Sun, 18 Feb 2024 17:57:48 GMT

This is an intermittent problem that's been occurring since before Christmas. Broadband is fine and have ran diagnostic checks via Sky website.

I have a dial tone and can make an outgoing call (to my mobile) but incoming calls don't ring and are instantly rejected, as if they've been hung up on. I bought a new handset when it first occurred but it has made no difference. Are there any standard steps I need to check through, or is there a way of contacting Sky to report a fault? Thanks

Re: Can’t receive incoming calls

Daniel0210 — Sun, 18 Feb 2024 18:06:52 GMT

@Henryscat wrote:

is there a way of contacting Sky to report a fault?

@Henryscat

Worse case scenario call Sky from your landline by just dialling 150. Sky can check the line and if a fault is detected they will pass it to Openreach for investigation,

Re: Can’t receive incoming calls

Henryscat — Sun, 18 Feb 2024 18:12:57 GMT

Thank you! Couldn't find/remember what the number was to contact them and their AI robot was no use. Will give them a call tomorrow .

Re: Can’t receive incoming calls

Daniel0210 — Sun, 18 Feb 2024 18:14:07 GMT

@Henryscat

They are open now (unless you're in the ROI).