topic Re: Sky Talk Shield - adding international numbers in Talk

Sky Talk Shield - adding international numbers

Kentuser — Mon, 01 May 2023 09:11:12 GMT

Might be a solution to this that isn't obvious to me! If I try to enter a new number into Talk Shield there are two boxes, first one that appears it might be for an area code but never works. The second allows entry of a number including dialling code, and that works just fine. But how would I enter an international number? I've tried adding that into the second box with and without country and area codes, and Talk Shield doesn't recognise the number as a valid phone number, whatever I try.

Re: Sky Talk Shield - adding international numbers

Tom-W19 — Tue, 02 May 2023 07:20:33 GMT

Hi Kentuser

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Talk Shield - adding international numbers

Caz42 — Thu, 06 Jul 2023 21:06:45 GMT

I have the same problem. We have a very elderly relative in Germany. She just rang but y account (I've just moved to a new house with fibre) says no-one has called me. the Germany country code is not accepted. How do I add her to the star list?

Re: Sky Talk Shield - adding international numbers

Helendj — Sun, 22 Oct 2023 10:17:50 GMT

I have the same problem - has an answer to this question been given?

Re: Sky Talk Shield - adding international numbers

bos299 — Fri, 16 Feb 2024 09:56:07 GMT

I am using the star numbers on Talk shield but am unable to enter the country code (eg+33) in the first box (it does not seem to acceppt any number or sign). It will not accept the number in the second box