topic Re: Landline dead, Broadband OK. in Talk

Landline dead, Broadband OK.

pathomas823 — Wed, 13 Dec 2023 12:20:53 GMT

Day one of Sky Broadband 35.

when I signed up, the new router was delivered and the instructions state that the phone should be connected to the back of the router, If i do this, the line is dead, if i ring my landline, i can hear ir rining on my mobile, but the phone doesn't ring in the house.

if i connect my DECT phone and the router to the master socket i get a working phone line and broadband, which is how it worked when i was with Plusnet.

I'm still on FTTC, so I'm guessing that the voip system won't be compatible with that.

Re: Landline dead, Broadband OK.

Mark39 — Wed, 13 Dec 2023 13:30:28 GMT

Normally when you sign up to Sky Broadband, your landline service is provided via the internet. If your broadband Hub has an indicator on the front panel labelled 'Voice' you may find it lights within the 24 hours it often takes for the service to fully activate. At that point your phone will stop working from the wall socket and you'll need to connect to your Hub,.

Re: Landline dead, Broadband OK.

margaret-dyson — Thu, 08 Feb 2024 16:06:40 GMT

I am not very good at this i am 86 years old and terminally ill.please try and help

Re: Landline dead, Broadband OK.

Daniel0210 — Thu, 08 Feb 2024 16:14:43 GMT

@margaret-dyson

You’re not talking to Sky Customer Services on here as this is a customer based forum where customers try to help other customers.

Are you saying your landline phone isn't working?

Re: Dead phone Line

margaret-dyson — Thu, 08 Feb 2024 16:15:27 GMT

i have given you all the information i have i am stranded

Re: Dead phone Line

margaret-dyson — Thu, 08 Feb 2024 16:16:34 GMT

do i need an Openreach engineer

Re: Dead phone Line

Daniel0210 — Thu, 08 Feb 2024 16:16:56 GMT

@margaret-dyson wrote:

i have given you all the information i have i am stranded

@margaret-dyson

We are customers here. Is your phone not working? Can you not call anyone?

Re: Dead phone Line

Daniel0210 — Thu, 08 Feb 2024 16:25:17 GMT

@margaret-dyson

If you can answer the questions we can maybe get you some help on here from Sky staff who can check your line and notify Openreach.

Re: Dead phone Line

Mark39 — Thu, 08 Feb 2024 16:26:37 GMT

@margaret-dyson I can't see any information here from you so can you help us out here with some details?

Have you spoken to Sky about your phone fault?

What problem are you having - is there a dialling tone?

Has your Sky phone worked OK up to now?

Re: Dead phone Line

Daniel-F — Fri, 09 Feb 2024 08:37:38 GMT

Hi @margaret-dyson

@margaret-dyson wrote:

i have given you all the information i have i am stranded

We are keen to hear a response back from yourself regarding the issue and if it's still on going or not.

Do send a reply back with some more details on what's wrong when you can 🙂

Thanks,