topic Engineer could not connect phone line. in Talk

Engineer could not connect phone line.

Tracyw3 — Tue, 06 Feb 2024 15:18:24 GMT

Engineer could not install yesterday. I was told that B T would need to come out because he couldn't find underground cable and that it would be within 24 hours. I have not had any contact with sky or BT And would like an update please

Re: Engineer could not connect phone line.

MarkGoldsmith — Tue, 06 Feb 2024 15:29:42 GMT

@Tracyw3 you would need to phone Sky to see if they have any update from Openreach. Its quite possible as its was only yesterday OpenReach have yet to provide an update to Sky or even a next available slot.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Re: Engineer could not connect phone line.

TimmyBGood — Tue, 06 Feb 2024 15:30:41 GMT

@Tracyw3

Note that would be Openreach rather than 'BT', and this is a Sky Broadband issue, not Sky Stream.

'Within 24 hours' is always an aspiration rather than a guarantee, I'm afraid.

Re: Engineer could not connect phone line.

mormegil — Wed, 07 Feb 2024 22:46:48 GMT

Engineers say 24 hours as the are face to face and want to leave a job they can't complete

openreach have a service level agreement to provide an update or resolution within 72 working hours

if not resolved within this time frame sky will then start to investigate and provide you with updates via text message