topic Re: Landline not working in Talk

Landline not working

MiaCarla91 — Thu, 01 Feb 2024 14:08:59 GMT

My landline was working fine until a few hours ago now I can't make or receive a call. It just says this number is temporarily unavailable, sorry for the inconvenience please contact customer service. But I can't do that because the phone won't ring out. I need help

Re: Landline not working

Daniel0210 — Thu, 01 Feb 2024 14:11:51 GMT

@MiaCarla91

Is your Broadband working okay?

Re: Landline not working

MiaCarla91 — Thu, 01 Feb 2024 14:16:47 GMT

Broadband working fine

Re: Landline not working

MiaCarla91 — Thu, 01 Feb 2024 14:19:32 GMT

@Daniel0210 broadband is working fine

Re: Landline not working

Daniel0210 — Thu, 01 Feb 2024 14:20:33 GMT

@MiaCarla91

Try the test here. It's relevant even though your broadband service is working https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Landline not working

MiaCarla91 — Thu, 01 Feb 2024 14:23:50 GMT

@Daniel0210 checked and it says broadband is working and no issues so I'm confused

Re: Landline not working

Daniel0210 — Thu, 01 Feb 2024 14:26:25 GMT

@MiaCarla91
I’ve escalated your post to Sky and the Messaging Team may contact you later. They can check the line and if a fault is found pass it on to Openreach to investigate/fix.

You need to watch out for a post from one of the team inviting you to a private chat and then look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Landline not working

Tom-W19 — Thu, 01 Feb 2024 14:30:17 GMT

Thanks for escalating. We've sent an invite to @MiaCarla91.

Re: Landline not working

Lisa-P1987 — Sun, 11 Feb 2024 14:37:52 GMT

Thanks for chatting to us MiaCarla91 . Unfortunately, there was no further response on the chat in a week, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks