topic Re: Phone line interference in Talk

Phone line interference

PM63 — Fri, 26 Jan 2024 09:34:57 GMT

I have terrible interference on landline and tried to sort out on the help page and a virtual assistant, but not resolved. I have also done silent line test.

The issue has got worse over last few weeks to the extent my phone line is completely unusable.

Re: Phone line interference

Daniel0210 — Fri, 26 Jan 2024 10:29:27 GMT

@PM63

Try the below test (even if your broadband is working okay). If it detects a fault you'll hopefully be able to book an engineer.

https://www.sky.com/help/articles/broadband-diagnostic-start

If not, we would normally escalate your issue to Sky and the Messaging Team could help you but there is currently a limited service with that so either call Sky via a mobile or post back in this thread at the weekend when we can hopefully escalate it.

Re: Phone line interference

Mark39 — Fri, 26 Jan 2024 11:00:10 GMT

Is your phone corded, or cordless?

Re: Phone line interference

PM63 — Fri, 26 Jan 2024 14:40:39 GMT

I have a cable connection phone.

I ran the checker as requested ane everything came back as green, but I noticed it didn't test the phone line, or at least didn't report that it had.

Could you confirm how I can book an engineer ?

Thanks

Paul

Re: Phone line interference

simon194 — Fri, 26 Jan 2024 15:22:16 GMT

@PM63 wrote:
I have a cable connection phone.
I ran the checker as requested ane everything came back as green, but I noticed it didn't test the phone line, or at least didn't report that it had.

Could you confirm how I can book an engineer ?

Thanks
Paul

You will have to phone Sky but make sure you tell them it's a landline fault, not broadband.

Re: Phone line interference

PM63 — Fri, 26 Jan 2024 16:24:58 GMT

any ideas where the phone number is listed, can't find it anywhere on website

Re: Phone line interference

Daniel0210 — Fri, 26 Jan 2024 16:26:14 GMT

@PM63
If you need to contact Sky, then if you already have a Sky Mobile call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.

Re: Phone line interference

PM63 — Fri, 26 Jan 2024 17:19:06 GMT

thank you

Went through tests on the phone with the Sky support person but couldn't fix it, so engineer coming to house next week .

Regards,

Paul