topic Re: Home phone isn’t working in Talk

Home phone isn’t working

MorrisB — Wed, 24 Jan 2024 16:21:48 GMT

topic: Home phone line , home phone not receive or able to ring out

Re: Home phone isn’t working

Mark39 — Wed, 24 Jan 2024 16:25:38 GMT

Is there a dial tone? What checks have you tried?

Re: Home phone isn’t working

MorrisB — Wed, 24 Jan 2024 16:29:20 GMT

Hi, no dealing time, have tried different phones, if I ring my number from a mobile it still rings but the home phone show it's ringing

Re: Home phone isn’t working

Mark39 — Wed, 24 Jan 2024 17:14:03 GMT

Try the connection test here, even if your broadband is working ok. If it detects a fault, you'll be able to book an engineer there and then.

https://www.sky.com/help/articles/broadband-diagnostic-start

If not, you'll need to call Sky to report it. Normally we would ask Sky's messaging team to contact you here so that you could report it via a private online chat. Unfortunately they have limited capacity until Saturday - if you're content to wait until then, post again on Satirday and we'll let them know then.