topic Faulty telephone line in Talk

Faulty telephone line

Giddy+gardener — Mon, 22 Jan 2024 09:48:08 GMT

I have a faulty telephone line phone working ok but just one continuous whine on the phone .

There is silence when I dial and callers cannot reach me. I'm 80 I live alone and rely on my landline. Please someone advise me what to do

Re: Faulty telephone line

GD1 — Mon, 22 Jan 2024 10:08:11 GMT

@Giddy+gardener To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Faulty telephone line

Mr+Flibbles+86 — Mon, 22 Jan 2024 10:13:37 GMT

Thanks for escalating this. We’ve sent an invite to @Giddy+gardener to chat.