topic Re: landline in Talk

landline

joan+thomas — Tue, 16 Jan 2024 12:10:05 GMT

I am a Sky customer and our landline is not working cant get any calls in or out .No signal. Have tried everything that they tell us to do but nothing happening. I cant ring from my mobile as it is a pay as you go and am a senior citizen and will cost too much as will have to wait. (not a sky mobile) .

My daughter tried to ring sky to ring me on my mobile but they would not help her.

ALL I WANT TO DO IS BOOK AN ENGINEER.

Can anyone help please

Joan

Re: landline

GD1 — Tue, 16 Jan 2024 12:11:36 GMT

@joan+thomas When was the last time your landline worked?

Re: landline

joan+thomas — Tue, 16 Jan 2024 12:17:37 GMT

Yesterday about 11 am yesterday

Re: landline

GD1 — Tue, 16 Jan 2024 12:19:34 GMT

@joan+thomas To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: landline

joan+thomas — Tue, 16 Jan 2024 12:27:01 GMT

How do I put the alerts on to make sure I see them sorry to be a nuiscance ty

Re: landline

Lisa-P1987 — Tue, 16 Jan 2024 12:29:35 GMT

Thanks for escalating this. We’ve sent @joan+thomas an invite to chat.

Re: landline

GD1 — Tue, 16 Jan 2024 12:29:52 GMT

@joan+thomas You can check here https://helpforum.sky.com/t5/user/myprofilepage/tab/user-preferences:private-messenger

Make sure Turn on messages is tcked and also Receive email notifications for new messages.

Re: landline

Lisa-P1987 — Tue, 16 Jan 2024 13:21:01 GMT

Update - Spoken to @joan+thomas and after some checks, we found an external fault so Openreach was booked.