topic Re: Broadband not working and no dial tone on landline in Talk

Broadband not working and no dial tone on landline

Dylpower94 — Thu, 28 Dec 2023 11:57:44 GMT

Hi there,

I lost internet connectivity on Christmas Eve but since the weather was very bad I thought nothing of it usually it comes back after a while but this time round it didn't. I checked the landline and there was no dial tone. When I tested the connection it gave me a number to call that just sent me back to the test connection page.

Is there something wrong with the landline? If so, is there a number I can call to get it fixed.

Re: Broadband not working and no dial tone on landline

caesarome — Thu, 28 Dec 2023 12:05:32 GMT

@Dylpower94

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: Broadband not working and no dial tone on landline

Lisa-P1987 — Thu, 28 Dec 2023 12:31:40 GMT

Thanks for escalating this. We’ve sent @Dylpower94 an invite to chat.

Re: Broadband not working and no dial tone on landline

Dylpower94 — Mon, 15 Jan 2024 09:24:56 GMT

This issue has still not been resolved. An engineer was supposed to call but as of now has not.

Re: Broadband not working and no dial tone on landline

Dylpower94 — Mon, 15 Jan 2024 13:43:10 GMT

Is there anyone I can get in contact to fix this issue. I have been waiting for nearly two weeks with no Internet service.

Re: Broadband not working and no dial tone on landline

caesarome — Mon, 15 Jan 2024 13:45:53 GMT

When was the engineer due and have you spoken to Sky since to let them know it has not been repaired as they will need to look nto what the delay with a Openreach is.

Re: Broadband not working and no dial tone on landline

Dylpower94 — Mon, 15 Jan 2024 13:55:00 GMT

I have not spoken to anyone since the last time. I was told to expect an engineer in 3 - 5 days on the 28th of December, I knew it might take longer because of the New Year Celebrations so I haven't tried to make contact till today

Re: Broadband not working and no dial tone on landline

caesarome — Mon, 15 Jan 2024 13:56:59 GMT

I would definitely give them a call today so they can look into this for you.

Re: Broadband not working and no dial tone on landline

Dylpower94 — Mon, 15 Jan 2024 14:02:13 GMT

What is the number of you don't mind me asking?

Re: Broadband not working and no dial tone on landline

caesarome — Mon, 15 Jan 2024 16:02:08 GMT

@Dylpower94

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home