topic No dial tone or broadband in Talk

No dial tone or broadband

Sheaf25 — Sun, 14 Jan 2024 20:31:24 GMT

First noticed last night about 10pm and still same now. No dial tone on the landlines and no Internet connection on the router. Router is powered and WiFi connection is working.

Possibly due to roadworks going on in the area which are connecting a new nearby building to power, phones, etc.

Have gone through every step regarding resetting router, checking connections, etc. Doesn't seem to be an outage in the area as far as I can tell.

Thanks.

Re: No dial tone or broadband

Highlinder — Sun, 14 Jan 2024 21:40:53 GMT

@Sheaf25 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: No dial tone or broadband

Sheaf25 — Sun, 14 Jan 2024 22:04:56 GMT

Thanks for the response.

Earlier on that couldn't run a test, presumably because of the lack of any phone line connection. It just said the service wasn't available and to try again later.

Just now it's saying that the test service is not available again unfortunately.

Re: No dial tone or broadband

Highlinder — Mon, 15 Jan 2024 09:44:20 GMT

@Sheaf25Could you please check the service checker to see if it shows any issues for your area from the link below.

https://www.sky.com/help/servicestatus#/uk/issues

I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the llink below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No dial tone or broadband

Addie15 — Mon, 15 Jan 2024 09:52:36 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Sheaf25.

Re: No dial tone or broadband

Sheaf25 — Mon, 15 Jan 2024 22:14:40 GMT

Situation appears to have been resolved. Thanks for helping.

Re: No dial tone or broadband

Addie15 — Wed, 17 Jan 2024 11:23:31 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.