topic Re: No sky talk in Talk

No sky talk

MWoody — Sun, 14 Jan 2024 10:52:47 GMT

Hi. Home land-line will not work even though the broadband is OK . @Sky won't talk to me as this is my mother's account, who is poorly in hospital. My father is 85 and confused as to why his phone won't work , and doesn't know any passwords for @Sky. Can anyone help please? 🙂

Re: No sky talk

GD1 — Sun, 14 Jan 2024 10:55:45 GMT

@MWoody Unless you have the account password then no, Skly won't discuss anything account related, no comany will, it's called Data Protection.

Or would you be happy for Sky or any other company to allow anyone saying they are your son/daughter etc to access your account?

Re: No sky talk

MWoody — Sun, 14 Jan 2024 11:11:15 GMT

Thank you for being so abrubt. Hopefully someone else might be more helpfull

Re: No sky talk

Mark39 — Sun, 14 Jan 2024 11:26:26 GMT

You could try Sky's Accessibility team, who have wider discretion but they may still be unable to help for the reasons already given.

https://www.skyaccessibility.sky

Re: No sky talk

Daniel0210 — Sun, 14 Jan 2024 11:27:20 GMT

@MWoody

The advice provided is correct. Sky will only talk to customers and/or their representatives if they can pass the security checks.

More long term, in their circumstances it may be worth you registering them with the Sky Accessibility Team who may be able to help them in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/

By the way, the person you tagged (twice) in your first post is another customer who unfortunately chose that particular community log in name.

Re: No sky talk

MWoody — Sun, 14 Jan 2024 13:13:51 GMT

Thank you for your replies guys 😊