topic Re: Mystery landline issues in Talk

Mystery landline issues

Robwyatt169 — Fri, 12 Jan 2024 09:27:03 GMT

My home phone isn't working!

i have a dial tone, green lights on router and fiber working fine, however I cannot make any calls I can dial and it dials but after the numbers are entered it just goes back to the dial tone...... and any calls that come in (it rings!) I can hear the other person but nobody can hear me it's dead silent.

any ideas?

Re: Mystery landline issues

Mark39 — Fri, 12 Jan 2024 09:32:56 GMT

Just to check - is your phone plugged into your broadband Hub?

Re: Mystery landline issues

Robwyatt169 — Fri, 12 Jan 2024 09:35:07 GMT

Yes it is, have unplugged, replugged in, restarted router, restarted phone and base.

Re: Mystery landline issues

Mark39 — Fri, 12 Jan 2024 09:45:29 GMT

Try the simple connection test here, even if your broadband is working ok. You'll be able to book an engineer if it detects a fault. Let us know the result.

Otherwise you'll need to report it to Sky. If you wish, we can ask their messaging team to contact you here so that you can do that via a private online chat.

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Mystery landline issues

Robwyatt169 — Fri, 12 Jan 2024 09:47:02 GMT

When run a test says it's all fine and no issues. Yes if you could get them to message me would be grand.

Re: Mystery landline issues

Mark39 — Fri, 12 Jan 2024 09:49:30 GMT

Ok, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and a Private Message inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mystery landline issues

Addie15 — Fri, 12 Jan 2024 10:01:32 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Robwyatt169.

Re: Mystery landline issues

Addie15 — Fri, 12 Jan 2024 10:36:38 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.