topic Re: Unable to access Sky Talk Shield in Talk

Unable to access Sky Talk Shield

jewers — Wed, 10 Jan 2024 10:54:19 GMT

Cannot access Skyn Talk Shield via My Sky app or on website. Message saying there is a problem loading the page. Is anyone else having this problem? Many thanks for your help.

Re: Unable to access Sky Talk Shield

Highlinder — Wed, 10 Jan 2024 12:04:58 GMT

@jewers This has been an issue we have been seeing on the boards for the past few weeks. The solution that we have found in getting it sorted is to contact Sky to see if they can get into your settings and see what the issue is behind you being unable to access the settings yourself.

Re: Unable to access Sky Talk Shield

Tommy+57 — Wed, 10 Jan 2024 13:11:59 GMT

I'm experiencing the same problem

Re: Unable to access Sky Talk Shield

Mark39 — Wed, 10 Jan 2024 14:15:57 GMT

@Tommy+57 wrote:

I'm experiencing the same problem

The same reply applies, then.

Re: Unable to access Sky Talk Shield

jewers — Wed, 10 Jan 2024 14:46:05 GMT

Many thanks for the replies. Things were working fine a couple of days ago but today cannot access Sky Talk Shield. The last time I had a similar problem, I rang Sky and the adviser removed Shield and put it back again. As a consequence she removed over one hundred starred numbers. Not keen to do that again! I was not warned that this would happen.

Re: Unable to access Sky Talk Shield

Highlinder — Wed, 10 Jan 2024 16:30:40 GMT

@jewers I am trying to remember off hand if you can save those numbers and then pull from the saved file again so that something like this should not happen.

I take it when you called the call centre rep was unable to get into it like yourself?

Re: Unable to access Sky Talk Shield

jewers — Wed, 10 Jan 2024 16:37:51 GMT

@Highlinder As I am reluctant to phone Sky again, decided to leave it a couple of days to see if it comes back on. Checked my phone and Sky Talk Shield is still working. I will keep you updated. Many thanks for your help.