topic Re: Landline not working SKY in Talk

Landline not working SKY

stevep19651 — Fri, 22 Dec 2023 12:08:09 GMT

I have noticed that my landline is down. There is no dialling tone so can't make outgoing calls or receive calls. When I phone the number it is ringing but nothing comes through to my landline. I don't have calls included in my package only Broadband however shouldn't the phone still work at least for incoming and if used for outgoing will get charged or does the landline just not work period? Thanks

Re: Landline not working SKY

Lisa-P1987 — Fri, 22 Dec 2023 12:50:32 GMT

Hi there @stevep19651 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline not working SKY

stevep19651 — Fri, 22 Dec 2023 13:04:16 GMT

Hi, Thank you for the very prompt response 🙂 Will the chat be the "bottom left hand corner" and be titled "how can we help"?

Re: Landline not working SKY

Lisa-P1987 — Fri, 22 Dec 2023 13:05:27 GMT

That's right, just engage with that chat.

Re: Landline not working SKY

stevep19651 — Fri, 22 Dec 2023 13:32:18 GMT

All sorted now Lisa. Thank you so much. That was done really quickly. 🙂 Have a great Christmas and NY break.

Re: Landline not working SKY

lilolil867 — Fri, 22 Dec 2023 15:39:11 GMT

My landline has a conti nuous dial tone when dialling out and wont then ring number?

Can anyone help tried to get it online via the chat bot and slowly losing the plot

Re: Landline not working SKY

caesarome — Fri, 22 Dec 2023 16:13:23 GMT

@lilolil867

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

Re: Landline not working SKY

Addie15 — Sat, 23 Dec 2023 08:59:10 GMT

Hi there! Thank you for escalating this. We have sent an invite to @lilolil867.

Re: Landline not working SKY

Michel5 — Tue, 09 Jan 2024 11:00:50 GMT

Hi my landline has not worked since mid December but have been unable to get in touch with anyone online at first it would ring intermittently with a loud screeching sound through the receiver to there been no sound at all now we tried a new phone but it has not helped and the self help guides also did not fix it.

Re: Landline not working SKY

Mark39 — Tue, 09 Jan 2024 11:11:07 GMT

@Michel5 first try the connection test here, even if your broadband service is working normally: https://www.sky.com/help/articles/broadband-diagnostic-start

Let us know the result.

Re: Landline not working SKY

Michel5 — Tue, 09 Jan 2024 11:29:38 GMT

It says it looks good

Re: Landline not working SKY

Mark39 — Tue, 09 Jan 2024 11:42:13 GMT

@Michel5 wrote:

It says it looks good

It will need to be reported to Sky, then. If you wish we can ask Sky's messaging team to contact you here via a private online chat so thay you can do that.

Re: Landline not working SKY

Michel5 — Tue, 09 Jan 2024 11:57:00 GMT

Yes please

Re: Landline not working SKY

Mark39 — Tue, 09 Jan 2024 13:19:32 GMT

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and a Private Message inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline not working SKY

Lisa-P1987 — Tue, 09 Jan 2024 13:32:48 GMT

Thanks for escalating this. We’ve sent @Michel5 an invite to chat.

Re: Landline not working SKY

Addie15 — Wed, 10 Jan 2024 11:18:16 GMT

Update-We are closing this chat now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out.

Re: Landline not working SKY

JMD1 — Thu, 11 Jan 2024 16:58:14 GMT

I have the same problem with no dial tone and nobody able to ring in to us. But we are with Sky Talk.

I have checked everything and spoken to multiple chatbots but am going round in circles with this.

My husband is not able to use technology so it is essential this is fixed.

Any help gratefully received - please🙏

Re: Landline not working SKY

BruceL — Thu, 11 Jan 2024 19:04:47 GMT

My landline handset is no longer working. No dial tone. When called from my mobile I get a ring tone but not on the handset. This first happened mid call.
Any suggestions?

The broadband is working perfectly

Bruce