topic Landline not working in Talk

Landline not working

Denis581 — Fri, 05 Jan 2024 06:44:33 GMT

After going through the useless bot chat and just getting pointed to this forum in which the community cannot help with my issue, could an actual human representative that works for sky ( it said they frequent this forum) please book me an appointment for an engineer to come out?

Followed all steps, no dial tone, says the line is busy when trying to call it. Broadband is still functional.

The other option is to call sky, bit hard to do when the phone doesn't work.

Re: Landline not working

Highlinder — Fri, 05 Jan 2024 07:36:55 GMT

@Denis581 Take it that you have went through all of the steps in the link below to see if it would allow you to book an engineer?

https://www.sky.com/help/articles/fix-phone-problems-start

Re: Landline not working

Daniel0210 — Fri, 05 Jan 2024 07:38:01 GMT

@Denis581
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Landline not working

Addie15 — Fri, 05 Jan 2024 10:08:05 GMT

Hi there! Thank you for escalating this. We have sent an invite to Denis581.

Re: Landline not working

Addie15 — Mon, 08 Jan 2024 16:23:22 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.