Noise cracking on line

2937 — Wed, 03 Jan 2024 16:25:45 GMT

Hi noise crackling on telephone line on all 3 cordless phones. via by master socket 5c also
no dial tone. Phone works WiFi works.

BT MASTER SOCKET 5c fitted last year so could access SKY SHEILD still can't access SKY SHIELD.
beieve due to using I believe a BT NUMBER? Needs a different fix.

Tried the following

1. Line filter into master socket as above. Both WiFi and talk working but noise on phoneline.

2. Took face plate off Master socket then tried with line filter. Both worked but with noise on phone line.

3. Plugged Phone directly in to ltest socket wiour face plate. Still noise on phone line. WiFi obs down.

4. put master plate back on and plugged phone and WiFi back in. Both work STILL NOISE ON PHONELINE.

5.TRIED 17070 OPTION 2 QUIET LINE DID NOT CLEAR NOISE

NO GOOD

HELP NEEDED

Re: Noise cracking on line

caesarome — Wed, 03 Jan 2024 16:29:27 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/articles/fix-phone-problems-start

Re: Noise cracking on line

2937 — Wed, 03 Jan 2024 16:58:13 GMT

Thanks just done that and booked an engineer for tomorrow. See what occurs

topic Noise cracking on line in Talk

Noise cracking on line

Re: Noise cracking on line

Re: Noise cracking on line