https://helpforum.sky.com/t5/Talk/restricting-length-of-outgoing-calls/m-p/4525792#M86526 <P>I recently received a very high call charge in my Sky bill.&nbsp; It related to a single outgoing phone call that it says lasted 5 hrs 7 mins 18 secs&nbsp; (our normal calls are less than 1 hr therefore charged at £0.00).&nbsp;&nbsp;&nbsp; The actual call lasted 7 mins 18 secs, but it would appear that the call remained open for a further 5 hours, perhaps due to someone not putting the receiver down properly to end the call.&nbsp;&nbsp;&nbsp;&nbsp; Sky helpdesk were unable to help (or refund the obvious error).&nbsp;&nbsp; Is there anywhere that I can set the maximum duration of an outgoing call to force an end to the call to prevent this happening again?</P> Wed, 03 Jan 2024 12:52:06 GMT tywodllwyd 2024-01-03T12:52:06Z https://helpforum.sky.com/t5/Talk/restricting-length-of-outgoing-calls/m-p/4525792#M86526 <P>I recently received a very high call charge in my Sky bill.&nbsp; It related to a single outgoing phone call that it says lasted 5 hrs 7 mins 18 secs&nbsp; (our normal calls are less than 1 hr therefore charged at £0.00).&nbsp;&nbsp;&nbsp; The actual call lasted 7 mins 18 secs, but it would appear that the call remained open for a further 5 hours, perhaps due to someone not putting the receiver down properly to end the call.&nbsp;&nbsp;&nbsp;&nbsp; Sky helpdesk were unable to help (or refund the obvious error).&nbsp;&nbsp; Is there anywhere that I can set the maximum duration of an outgoing call to force an end to the call to prevent this happening again?</P> Wed, 03 Jan 2024 12:52:06 GMT https://helpforum.sky.com/t5/Talk/restricting-length-of-outgoing-calls/m-p/4525792#M86526 tywodllwyd 2024-01-03T12:52:06Z https://helpforum.sky.com/t5/Talk/restricting-length-of-outgoing-calls/m-p/4525821#M86527 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2457868">@tywodllwyd</a>&nbsp;wrote:<BR /> <P>Is there anywhere that I can set the maximum duration of an outgoing call to force an end to the call to prevent this happening again?</P> <HR /></BLOCKQUOTE> <P>I don't think there is I'm afraid as it is up to the customer to make sure the call is ended correctly.</P> Wed, 03 Jan 2024 13:08:26 GMT https://helpforum.sky.com/t5/Talk/restricting-length-of-outgoing-calls/m-p/4525821#M86527 caesarome 2024-01-03T13:08:26Z