topic Telephone Line incoming calls states User Busy nobody can call us in Talk

Telephone Line incoming calls states User Busy nobody can call us

Skyuser369 — Tue, 02 Jan 2024 11:30:34 GMT

We were alerted today by a person advising our line shows as constantly busy. Tried to call using my mobile phone and yep for sure its says user busy. This is the number for our house and my my husband is self employed so not getting calls for his work is so restricting and impacting o us finacially. Can someone get this looked into as a priority. Please.

I have turned all the onternet off and restarted and unplugged the phones and re started them but stll the same.

We are able to call out.

Re: Telephone Line incoming calls states User Busy nobody can call us

Daniel0210 — Tue, 02 Jan 2024 11:41:36 GMT

@Skyuser369

We are customers here. You aren’t talking to Sky Customer Services. Give Sky a call as you can dial out. Just dial 150. They will pass any fault on to Openreach who aim to fix faults in two working days. There is no priority service.

Re: Telephone Line incoming calls states User Busy nobody can call us

Skyuser369 — Tue, 02 Jan 2024 11:43:34 GMT

Thanks for speedy reply and informarion.

I noticed that you had passed someone elses issue on behalf of them previousl but guess it is because they could not call out so understand.

Thanks again

Re: Telephone Line incoming calls states User Busy nobody can call us

Mark39 — Tue, 02 Jan 2024 11:44:07 GMT

@Skyuser369 do be aware that the terms and conditions you agreed to disallow any business use of Sky's services, so I'd be cautious about trying to leverage any priority response from Sky.

Re: Telephone Line incoming calls states User Busy nobody can call us

Daniel0210 — Tue, 02 Jan 2024 11:47:13 GMT

@Skyuser369

In addition, the below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

Re: Telephone Line incoming calls states User Busy nobody can call us

Daniel0210 — Tue, 02 Jan 2024 11:48:41 GMT

@Skyuser369 wrote:

Thanks for speedy reply and informarion.

I noticed that you had passed someone elses issue on behalf of them previousl but guess it is because they could not call out so understand.

Thanks again

@Skyuser369

That is correct but the escalation process is not back operational again until tomorrow anyway.

Re: Telephone Line incoming calls states User Busy nobody can call us

Skyuser369 — Thu, 04 Jan 2024 10:49:10 GMT

Transpires it was related to previous caller not placing handset down which blocked other calls coming in and showed as Busy line still.