topic Re: Service call charges in Talk

Service call charges

Roger+Jarvis — Wed, 27 Dec 2023 23:59:39 GMT

My Sky Talk (landline) bill includes the following service call charges which I do not understand - my phone's call records do not specify them as calls made or received. How do I find out what they are for / how to avoid them?

Note: this messaging system will not allow me to include the actual details! They include the dates, the times, the Service Call numbers, the Service charges -8 or -14 and the costs incurred.

Re: Service call charges

Mark39 — Thu, 28 Dec 2023 10:18:57 GMT

Do you have a burglar alarm or care system or anything else attached to your phone line?

Re: Service call charges

Roger+Jarvis — Thu, 28 Dec 2023 12:27:09 GMT

Hello, Mark39

No. The only other attachment to the phone line is Sky Broadband.

Re: Service call charges

Mark39 — Thu, 28 Dec 2023 13:35:33 GMT

The only other thing that I can think of is that you may have used a directory service in response to an online search for a phone number. Some unscrupulous services start with a national number and when answered ask who you want to speak to and then connect you via a premium rate service.

Beyond that, I can only suggest you speak to Sky. Their response, however, in the absence of any fault you've reported to them, is likely to be that the numbers can only appear on your bill if they've been called via your line.

Re: Service call charges

Roger+Jarvis — Fri, 29 Dec 2023 17:00:03 GMT

Thank you: much as I expected, but I will contact them about the problem.