topic re-port landline in Talk

re-port landline

Pizmac — Wed, 27 Dec 2023 13:29:27 GMT

we were previously with Sky for broadband and landline, then moved to Commuity Fibre for both. Unfortunatly they are unable to get the BB working with the Sky Q mini boxes so we are returning to Sky. Sky now tell us they are unable to port our landline number over. Does anyone know why? and is there anything we can do about it?

Re: re-port landline

Mark39 — Wed, 27 Dec 2023 14:02:31 GMT

It appears that porting your number from any full fibre provider isn't currently possible. I don't know the technical reasons behind it, but to my knowledge there's nothing you can do about it, I'm afraid.

Re: re-port landline

Pizmac — Wed, 27 Dec 2023 14:33:20 GMT

but Community Fibre say ir shouldn''t be a problem?

Re: re-port landline

Mark39 — Wed, 27 Dec 2023 14:59:18 GMT

I'm not sure they would know. Have you asked Sky for a reason?

Re: re-port landline

Pizmac — Wed, 27 Dec 2023 15:49:39 GMT

we've tried - they just say "not possible!" - will try and talk to someone a bit higher up tomorrow. Thanks anyway Mark

Re: re-port landline

mormegil — Wed, 27 Dec 2023 21:44:08 GMT

It sounds like community fibre don't have a porting agreement with sky so it can only be ported out and not back in, did sky originally supply your number or was it provided by a different range holder like bt as they could also be blocking the port order

Re: re-port landline

Pizmac — Wed, 27 Dec 2023 22:01:46 GMT

Sky had our landline number originally and then it was taken over by. Community fibre. We're just trying to "undo" that

Re: re-port landline

Bindi2 — Mon, 08 Jan 2024 07:39:54 GMT

Hi I moved from Sky to Community fibre what a nightmare trying to revert back to Sky. I am hoping I can keep my landline number. Please advise what can I do to retain my number which I had for several years. Any advise most grateful

Re: re-port landline

Daniel0210 — Mon, 08 Jan 2024 07:45:04 GMT

@Bindi2

It seems like the problem faced by the OP is the same in your case. If Sky say it's not possible we can't dispute that.

Re: re-port landline

Bindi2 — Mon, 08 Jan 2024 07:49:23 GMT

Hi Daniel thank you for the information I will call Sky today to find out what could be done. 👍

Re: re-port landline

mormegil — Mon, 08 Jan 2024 08:08:31 GMT

With the previous case we found that the wrong lcp was supplied by sky during the booking process which is why the orders failed

community fibre is supplied by a company called gamma and that is who the losing provider has to be selected as for the replacement order to work

Re: re-port landline

Pizmac — Mon, 08 Jan 2024 08:17:56 GMT

thanks to Mormegil above our case has finally succeeeded after multiple attempts. You need to speak to the Order Recovery Team who should by now be aware of this problem. Mormegil reported it to the IT department who implemented a "fix" for the Community Fibre landline port. Try again! don't give up!

Re: re-port landline

Pizmac — Mon, 08 Jan 2024 08:20:03 GMT

not true Daniel - Sky have fixed it for us!

Re: re-port landline

Bindi2 — Mon, 08 Jan 2024 08:39:11 GMT

Hi thank you for the update I will try the recovery team.

Re: re-port landline

Bindi2 — Wed, 17 Jan 2024 18:28:40 GMT

Hello Sky is telling me my number has ceased and I should contact BT to obtain a telephone land line and ask for my old nu,ber back but BT advised my line is live. I need to ask Sky to request my number back.

Can anyone advise who I should speak to as customer service are not transferring me to the order recovery team. thanks

Re: re-port landline

mormegil — Wed, 17 Jan 2024 21:24:17 GMT

If the number was transferred from sky to community fibre and went active with them then sky can request a number port from gamma when reactivating the line as long as it's less than 31 days since it was ceased

if the number was ceased when the sky line was cancelled and not transferred to community fibre then no provider is allowed to recover their own ceased number by ofcom, it would need to be recovered by a third party ie bt

Re: re-port landline

Bindi2 — Thu, 18 Jan 2024 06:25:50 GMT

I will call Sky again do you know which department I need to speak to it so hard to speak with the order recovery team. Thank for your advice

Re: re-port landline

mormegil — Thu, 18 Jan 2024 07:48:02 GMT

Best bet would be the order recovery team

any other department can call them for advise

Re: re-port landline

Pizmac — Fri, 19 Jan 2024 12:59:52 GMT

help @mormegil - we were away when they tried to deliver the router and now say it could take 5 working days to get a new one sent out! we went live today! I work from home and may have no broadbacnd until end of next week - can you expedite it?

Re: re-port landline

Mark39 — Fri, 19 Jan 2024 13:35:34 GMT

@Pizmac it's a customer Community. I doubt Sky could arrange for you to receive it any sooner.