No Dial Tone or able to receive incoming calls

RichardMackman — Tue, 26 Dec 2023 11:11:45 GMT

Since December 23rd around mid afternoon the dial tone has gone from my phone, anytime attempt to call from my mobile it says ' number not in use ' However if I plug my phone back into the router it will function as normal again for a minute then the dial tone will go again. I have tried 2 different land line handsets, and 3 different connect cables from phone to router.

I need this landline to function as I teach from home and my students cannot call me now.

Re: No Dial Tone or able to receive incoming calls

Daniel0210 — Tue, 26 Dec 2023 11:29:31 GMT

@RichardMackman

You will need to contact Sky to report the fault. Take a look at this link initially. If a faults found it may give you an option of reporting it. Sky will then notify Openreach. Their target fix time is two working days from being notified.
https://www.sky.com/help/articles/fix-phone-problems-start

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No Dial Tone or able to receive incoming calls

Re: No Dial Tone or able to receive incoming calls