topic Re: Landline doesn’t work as no signal in Talk

Landline doesn’t work as no signal

Simontansley50 — Sat, 23 Dec 2023 15:40:24 GMT

my landline phone doesn't work as no signal even though it's part of my broadband talk package, which I'm still paying for this issues been going on for months how do i get to the bottom of this problem

Re: Landline doesn’t work as no signal

Mark39 — Sat, 23 Dec 2023 15:48:11 GMT

What have Sky said about it?

DId this start at the same time as you switched to Sky?

Re: Landline doesn’t work as no signal

Tanley — Sun, 24 Dec 2023 23:28:33 GMT

Re: Landline doesn’t work as no signal

Daniel0210 — Mon, 25 Dec 2023 02:28:18 GMT

@Tanley wrote:

No

@Tanley

Are you @Simontansley50 using a different log in for some reason? You haven't answered the first part of the question. If this has been faulty for months surely you've already reported it to Sky? Does your broadband hub have a voice light on it and if so is it lit?

Re: Landline doesn’t work as no signal

Tanley — Mon, 25 Dec 2023 11:57:34 GMT

Hi yeah I've replied and no haven't reported it as don't know how to online and I don't want to use credit as it will take it all on one call to you landline is plugged in and not signal to call out or to receive calls and the other reason why I haven't cause been to busy as well either way I'm still paying for it

Re: Landline doesn’t work as no signal

Mark39 — Mon, 25 Dec 2023 13:35:48 GMT

Well, yes, Sky won't know there's a fault until you report it.

You could try the connection test here, even if your broadband is working ok. If it detects a fault, you'll be able to book an engineer there and then.

Otherwise you'll need to contact Sky. If you post back on the 28th we can ask Sky's messaging team to contact you here via a private online chat so that you can do that.

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Landline doesn’t work as no signal

Tanley — Tue, 26 Dec 2023 15:16:13 GMT

Hi I've done the Wi-Fi check and Wi-Fi is good just my line doesn't work

Re: Landline doesn’t work as no signal

Daniel0210 — Tue, 26 Dec 2023 15:37:45 GMT

@Tanley

You will have to call Sky to report it at the moment. Calls to the 0333 number are normally inclusive in mobile packages.