topic Re: Landline not working since switching to sky fibre in Talk

Landline not working since switching to sky fibre

ronflegg — Wed, 20 Dec 2023 18:47:25 GMT

Hi all, I was hoping someone could help me. My landline is not working after we switched to sky fibre. I have done all the checks and phoned sky several times in the last 12 days. I either get told I phoned the wrong department even though they gave me the number or the call gets cut off. They said they would call me back twice but never did. I have spent days on the phone. They also said they can see the problem but before they sorted it I got cut off again and I can't get them back. Anyone have any help or tips Thanks

Re: Landline not working since switching to sky fibre

Highlinder — Wed, 20 Dec 2023 19:03:45 GMT

@ronflegg Is your phone plugged into the wall or is it in the back of the router?

Re: Landline not working since switching to sky fibre

ronflegg — Wed, 20 Dec 2023 19:13:29 GMT

It is plugged into the router

Re: Landline not working since switching to sky fibre

Highlinder — Wed, 20 Dec 2023 19:38:07 GMT

@ronfleggWhere you told that you where going on to VOIP calls or Internet calling when you did the order for the upgrade?

Is the voice light on and if so what colour is it?

Re: Landline not working since switching to sky fibre

ronflegg — Wed, 20 Dec 2023 19:58:12 GMT

Internet calls and no light.