topic Re: Telephone line in Talk

Telephone line

FreddBloggs — Wed, 20 Dec 2023 16:36:22 GMT

Telephone line to house comes from a telegraph pole but tree branch is rubbing the line and the tree

Re: Telephone line

Mark39 — Wed, 20 Dec 2023 16:42:22 GMT

Is your phone/broadband service still working ok?

Re: Telephone line

FreddBloggs — Wed, 20 Dec 2023 16:51:22 GMT

Yes phone and broadband work but the line is caught in a branch and tree is not on my property

Re: Telephone line

Daniel0210 — Wed, 20 Dec 2023 16:53:20 GMT

@FreddBloggs

Openreach aren't going to attend for this issue unless it's either dangerous or your services are being affected.

Re: Telephone line

FreddBloggs — Wed, 20 Dec 2023 17:03:30 GMT

Sky look after my line - so with all these gales I have to wait until the line breaks and I end up not connected before anything is done. Ok.

Re: Telephone line

Mark39 — Wed, 20 Dec 2023 17:07:31 GMT

@FreddBloggs I'm afraid I agree with @Daniel0210. Openreach don't generally carry out preventive maintenance. You could try reporting it to Sky (dial 150) but if their checks show no fault, they won't be able to raise it with Openreach

If it's to be a health and safety hazard (it doesn't appear to be from your description) you could try reporting it directly to Openreach: https://www.openreach.com/help-and-support/damage-health-and-safety