topic Re: What phone to use for digital calls? in Talk

What phone to use for digital calls?

Owl64 — Tue, 10 Jan 2023 20:22:36 GMT

I had digital calling with bt recently moved to sky but my bt phone won't connect to sky what phone is recommended.

Re: What phone to use for digital calls?

GD1 — Tue, 10 Jan 2023 20:30:11 GMT

@Owl64 Any srtandard telephone handset will work.

Re: What phone to use for digital calls?

cymru123 — Tue, 10 Jan 2023 21:16:08 GMT

If your current phones are BT Digital Voice handsets these will only work with BT's Kit and service.

Sky's Digital Voice equivalent (Internet calls) works with any modern corded or cordless handset that can plug into a normal phone port. You just plug it into the phone port on the back of the Sky router

Re: What phone to use for digital calls?

TimmyBGood — Wed, 11 Jan 2023 10:37:08 GMT

@cymru123 wrote:

If your current phones are BT Digital Voice handsets these will only work with BT's Kit and service.

Specifically wireless BT Digital Voice handsets can only link with a BT Smart Hub 2 because it's that model of Hub which acts as the handset base-station and BT chose not to make them with wider compatibility.

A Digital Voice branded cabled handset should be able to plug into the 'phone' port on the rear of a Sky Broadband Hub, but some BT-specific functionality may not be available.

@Owl64

Re: What phone to use for digital calls?

MightyQuinn — Thu, 09 Feb 2023 17:25:46 GMT

Hi @Owl64

Did you keep your old BT Digital Voice landline number? Was it successfully ported over to Sky?

Re: What phone to use for digital calls?

mwfoster — Mon, 18 Dec 2023 10:48:35 GMT

Just moved from BT to Sky,

phones wont work
BT would not let my number transfer
Sky failed to send promised Booster, they say one was delivered in Feb 22 - as we only moved here in July 22 suspect previous occupant has it.
"Guaranteed" wifi in every room looks like a distant dream.
Current download speed 62 mb/sec against promised minimum of 100 mb/sec.
Certainly saves money.
At present not impressed with eith BT or Sky, hope it improves.
Cant find anyone on Sky to complain to.

Re: What phone to use for digital calls?

Mark39 — Mon, 18 Dec 2023 13:20:44 GMT

@mwfoster wrote:

Just moved from BT to Sky,

phones wont work

Are your phones plugged into your broadband Hub? They're unlikely to work from a wall socket

BT would not let my number transfer

Not a Sky issue

Sky failed to send promised Booster, they say one was delivered in Feb 22 - as we only moved here in July 22 suspect previous occupant has it.

Something you would need to follow up with Sky

"Guaranteed" wifi in every room looks like a distant dream.

This explains the Wifi Guarantee, and what you need to do to claim

Current download speed 62 mb/sec against promised minimum of 100 mb/sec.

The promised minimum is the speed to your Hub, not the speed from your Hub to wifi connected devices

Certainly saves money.

At present not impressed with eith BT or Sky, hope it improves.

Cant find anyone on Sky to complain to.

See here for the various ways you can complain

Re: What phone to use for digital calls?

TimmyBGood — Tue, 19 Dec 2023 10:03:41 GMT

@mwfoster wrote:

"Guaranteed" wifi in every room looks like a distant dream.

Unfortunately the only actual 'guarantee' is a small refund if the terms of the scheme (3Mbs or 10/25Mbs) aren't met. No ISP actually guarantees speed or coverage in all cases because that's essentially impossible without costing the provider more than any particular subscription is worth to them.

Re: What phone to use for digital calls?

TimmyBGood — Tue, 19 Dec 2023 10:06:21 GMT

@mwfoster wrote:

Just moved from BT to Sky,

phones wont work

As noted above, if those are BT 'Digital Voice' handsets they only function when BT is the ISP: that's BTs choice as the only ISP to have own-brand telephone hardware.

Re: What phone to use for digital calls?

Mark39 — Tue, 19 Dec 2023 10:14:17 GMT

@mwfoster seems the links I mentioned escaped from my post.

Wifi Guarantee: https://www.sky.com/help/articles/wifi-guarantee

How to complain: https://www.sky.com/help/articles/how-to-make-a-complaint

Sky talk . What type of phone do I need to work with sky as my BT fibre only phone does not appear

Nigel060554 — Tue, 19 Dec 2023 14:02:54 GMT

What type of land line phone do I need to work on sky talk as it appears my old Bt full fibre phones are not compatible

Re: Sky talk . What type of phone do I need to work with sky as my BT fibre only phone does not app

GD1 — Tue, 19 Dec 2023 14:19:15 GMT

@Nigel060554 Please see replies in this thread.

Re: Sky talk . What type of phone do I need to work with sky as my BT fibre only phone does not app

Mark39 — Tue, 19 Dec 2023 14:36:31 GMT

@Nigel060554 wrote:

What type of land line phone do I need to work on sky talk as it appears my old Bt full fibre phones are not compatible

To summarise: BT's Digital Voice phones won't work. Any standard phone will.

Re: Sky talk . What type of phone do I need to work with sky as my BT fibre only phone does not app

TimmyBGood — Tue, 19 Dec 2023 15:24:21 GMT

@Nigel060554

You need an analogue (not 'VOIP' / 'digital' / 'IP') handset or DECT basestation with a BT jack (British Standard 6312 431A) plug: this connects to the 'UK' marked phone socket on the rear of a Sky Broadband or Max Hub.

Re: What phone to use for digital calls?

mwfoster — Wed, 20 Dec 2023 11:31:22 GMT

I had the same problem and bought 2 x Panasonic cordless digital phones from Amazon and they work fine.

Anyone want 2 BT Advance Digital Home Phones?