topic Re: Landline problem in Talk

Landline problem

Anonymous — Mon, 18 Dec 2023 10:55:27 GMT

My landline has a permanent engaged tone. I can't make or receive any calls

Re: Landline problem

Daniel0210 — Mon, 18 Dec 2023 12:03:58 GMT

@Anonymous
Try running the below test. If it detects an external fault it may give you the option of booking an engineer. Openreach’s target fix times is within 2 working days from when they’re notified by Sky.
https://www.sky.com/help/articles/fix-phone-problems-start

Re: Landline problem

Cheshire — Mon, 18 Dec 2023 18:28:22 GMT

My phone line is crackling so much cannot hear anything. Brought new phones and line is unusable. Sky site is giving no help. I am disabled and need my phone.

Re: Landline problem

Daniel0210 — Mon, 18 Dec 2023 18:32:21 GMT

@Cheshire

Have you tried the test in my post immediately above yours.

Re: Landline problem

Cheshire — Mon, 18 Dec 2023 18:35:57 GMT

Yes 4 times

And tested line and got a triangle

Re: Landline problem

Daniel0210 — Mon, 18 Dec 2023 18:44:55 GMT

@Cheshire
I’ve escalated your post to Sky and the Messaging Team may contact you tomorrow.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Landline problem

Tom-W19 — Tue, 19 Dec 2023 10:11:40 GMT

Thanks for escalating. We've sent an invite to @Anonymous.

Re: Landline problem

Lisa-P1987 — Thu, 21 Dec 2023 12:24:15 GMT

We are still looking to help you @Anonymous . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks