topic Re: unable to make calls on the landline in Talk

unable to make calls on the landline

ao6889 — Wed, 13 Dec 2023 21:12:27 GMT

For the past few weeks there has been an awful crackling on the land line but this morning I couldn't dial out to any number. I have tried all the 'fix it' suggestions onlinee but to no avail. Similarly, during the same period the broadband connection has been dropping out for no apparent reason and after a few minutes, re-establishing itself. I really need someone who knows what they are doing to invstigate. Any suggestions?

Re: unable to make calls on the landline

mae-3 — Thu, 14 Dec 2023 06:00:26 GMT

@ao6889

Use the Sky App to run a diagnostic of the broadband line it should allow you to book an engineer to fix the fault.

Re: unable to make calls on the landline

ao6889 — Thu, 14 Dec 2023 15:05:40 GMT

I din't have the Sky App, nor do I have a mobile phone

Re: unable to make calls on the landline

mae-3 — Thu, 14 Dec 2023 15:12:58 GMT

@ao6889

I'll escalate the post to Sky you have a fault with the telephone line with the crackling and poor broadband speeds.

Re: unable to make calls on the landline

mae-3 — Thu, 14 Dec 2023 15:17:09 GMT

@ao6889

Look out for the colourful bubble on your browser when Sky messages you.

Re: unable to make calls on the landline

Tom-W19 — Fri, 15 Dec 2023 10:32:15 GMT

Thanks for escalating. We've sent an invite to @ao6889.