topic Re: no telephone main line and no mobile calls either in Talk

no telephone main line and no mobile calls either

animal+lover3 — Thu, 14 Dec 2023 14:48:28 GMT

no telephone main line and no mobile calls either for over two weeks. Connections are correct and router and wifi working but i cannot use my mobile (shows emergency numbers only) and there is no dial tone on my main phone line. I cannot call. What can i do ?

Re: no telephone main line and no mobile calls either

Mark39 — Thu, 14 Dec 2023 15:02:50 GMT

First try the simple connection test here, even if your broadband is working ok. If it detects a fault, you'll be able to book an engineer there and then.

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: no telephone main line and no mobile calls either

animal+lover3 — Thu, 14 Dec 2023 15:27:15 GMT

Thanks for the reply. All green lights on my router, no signal dial tone on my landline and dial tone (emergency calls only displayed) on my mobile. Tried everything you suggested but no description on what to do next. So fed up. Internet is working fine.

Re: no telephone main line and no mobile calls either

caesarome — Thu, 14 Dec 2023 16:15:57 GMT

@animal+lover3

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

Re: no telephone main line and no mobile calls either

Lisa-P1987 — Fri, 15 Dec 2023 11:39:52 GMT

Thanks for escalating this. We’ve sent @animal+lover3 an invite to chat.

Re: no telephone main line and no mobile calls either

Greenfingers001 — Sun, 17 Dec 2023 12:33:53 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks