topic Re: Talkshield - down? No access via app or website? in Talk

Block nuisance calls

itsmeifti — Sat, 09 Dec 2023 12:50:54 GMT

We get the same call centre, same spam/scam plug for "online education services" from perhaps South East Asia.

I notice call logs are only for outgoing calls.

Despite saying every time please remove us from your database, we still get the calls at least once a week.

How do we go about blocking this?

Re: Block nuisance calls

caesarome — Sat, 09 Dec 2023 13:15:23 GMT

If you have the Sky Takk Shield enabled then you can try blocking them via this or if you phone has the capability to block calls then you could try this.

Re: Block nuisance calls

itsmeifti — Sat, 09 Dec 2023 14:52:29 GMT

Cheers I'll have a look at the Shield feature - when the sky website decides it wants to work. lol noy lol! This is the message curently on offer:

"Unfortunately we aren't able to load this information at the moment.

Please try again later"

Technical error

It’s not you, it’s us. Try refreshing the page. Or use the link below to start again.

Lovely!

The most intermitent performing network I've been with!

Re: Block nuisance calls

itsmeifti — Wed, 13 Dec 2023 10:51:20 GMT

Hi all, thanks for your help.

Access to talk shiel via app and website still seems to be down? Error messages as before.

Seems a long time for it to bedown.

Any ideas ( or is this standard leel of service from Sky?!)

Talkshield - down? No access via app or website?

itsmeifti — Wed, 13 Dec 2023 15:03:28 GMT

Followingmy enquiry about blocking nuisance calls - I've not been able to access this feature?

Both website and app throw up errors - "come back again later etc." This has been at least since 10 Dec when I first enquired?

Any ideas? Ot is it standard intermittment service from Sky that we've just becme accustomed to lol? "Expect less" only via Sky :))))))

Re: Talkshield - down? No access via app or website?

itsmeifti — Thu, 14 Dec 2023 08:01:50 GMT

Still the same - any Sky reps/mods can answer?

At other times it's "server error"?

Whats going on here?

Re: Talkshield - down? No access via app or website?

Tom-W19 — Fri, 15 Dec 2023 10:12:05 GMT

Hi @itsmeifti

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Talkshield - down? No access via app or website?

Mr+Flibbles+86 — Sat, 16 Dec 2023 11:01:15 GMT

We are still looking to help you @itsmeifti . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Block nuisance calls

itsmeifti — Sat, 16 Dec 2023 15:11:09 GMT

Cheers,

Thank you, I've decided to terminate ( although the online form for cancellation wasn't working neither, with all fields filled in correctly. No opinion to express on that....)

I've had issues with Sky mobile since I've been with Sky, no your customers don't want to have to jump through numerous hoops, wait days for an official response, chat with bots.... and as with previous issues, I gave up everytime.

Maybe you can help me with something else - I want to cancel my Sky Mobile, and do not want or need to take the number with me. I'm with a different mobile provider with a new number.

Cheers !