topic Re: Landline not working . in Talk

Landline not working .

Janp1963 — Wed, 13 Dec 2023 12:37:55 GMT

Landline died on Friday after doing all recommend checks I reported this to sky on Saturday. I was told there was a fault on the line and openreach would fix it within 2 working days and it would be fixed by Wednesday ie today. Received text from openreach on Saturday but nothing else and still no landline. Should I escalate this

Re: Landline not working .

Daniel0210 — Wed, 13 Dec 2023 13:00:12 GMT

@Janp1963

Openreach have a target fix time of two working days. You would need to contact Sky to see if Openreach have updated them.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

Re: Landline not working .

Janp1963 — Wed, 13 Dec 2023 13:38:07 GMT

Rang up and now told will be fixed tomorrow, which isn't the 2 working days I was originally told. Not confident as person I spoke to said it was a broadband issue when it's just the landline

Re: Landline not working .

Daniel0210 — Wed, 13 Dec 2023 13:40:51 GMT

@Janp1963

As already stated it's just a target fix time of two working days.

Re: Landline not working .

Mark39 — Wed, 13 Dec 2023 13:42:45 GMT

@Janp1963 wrote:

Not confident as person I spoke to said it was a broadband issue when it's just the landline

I wouldn't be concerned about that. Your landline and broadband services are both delivered over the same copper cable to your home. A fault on one service often has an impact on the other.