topic Re: Check phone line in Talk

Re: Check phone line

billyb99 — Tue, 12 Dec 2023 13:46:19 GMT

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My handset has message 'check phone line'

Have used different cables, changed fiter, and switched base off/on.

Connected line directly into socket.

Broadband is working.

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Re: Check phone line

Daniel0210 — Tue, 12 Dec 2023 13:49:27 GMT

@billyb99
If you haven't already try running the below test. If it detects an external fault it may give you the option of booking an engineer. Openreach’s target fix times is within 2 working days from when they’re notified by Sky.
https://www.sky.com/help/articles/fix-phone-problems-start

Re: Check phone line

Ajamal — Tue, 12 Dec 2023 15:36:20 GMT

I ma having the same problem. Done all the checks but nothing worked

Re: Check phone line

Mark39 — Tue, 12 Dec 2023 15:37:45 GMT

@Ajamal wrote:

I ma having the same problem. Done all the checks but nothing worked

What was the result of the connection test?

Re: Check phone line

caesarome — Tue, 12 Dec 2023 15:37:46 GMT

@Ajamal

What do you mean by nothing worked, did the checker find a fault on your line ?

Re: Check phone line

Ajamal — Tue, 12 Dec 2023 15:39:42 GMT

'check phone line' on the handset. Tried calling my home number and it is directed to voicemail

Re: Check phone line

caesarome — Tue, 12 Dec 2023 15:43:22 GMT

Have you run the line test here:

https://www.sky.com/help/articles/fix-phone-problems-start

Re: Check phone line

Ajamal — Tue, 12 Dec 2023 15:46:15 GMT

Yes, I have gone through all the checks but still the handset has this message 'Check phone line'

I have reset the hub and replace the cables.

Re: Check phone line

Mark39 — Tue, 12 Dec 2023 15:54:27 GMT

@Mark39 wrote:

@Ajamal wrote:

I ma having the same problem. Done all the checks but nothing worked

What was the result of the connection test? What did it say?

Re: Check phone line

caesarome — Tue, 12 Dec 2023 15:54:48 GMT

@Ajamal

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

Re: Check phone line

Ajamal — Tue, 12 Dec 2023 15:56:51 GMT

3 green lights and no light for voice.

Sky is aware of the situation and team is working on it to fix it.