topic Re: No dial tone on Landline. Phone display shows please check Line Cord Error message in Talk

No dial tone on Landline. Phone display shows Line Cord Error message

christeam — Sun, 03 Dec 2023 13:34:35 GMT

No dial tone on Landline. Phone display shows Line Cord Error message.

Thried our old corded phone, but still no dial tone.

Haven't changed Sky package for about a year. Broardband is okay

Re: No dial tone on Landline. Phone display shows Line Cord Error message

caesarome — Sun, 03 Dec 2023 13:44:28 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: No dial tone on Landline. Phone display shows Line Cord Error message

christeam — Sun, 03 Dec 2023 13:51:50 GMT

Broadband is fine, as stated previously. Voice light on router is not lit, and I've never notice it illuminated.

Re: No dial tone on Landline. Phone display shows please check Line Cord Error message

Nero6 — Sun, 03 Dec 2023 20:26:19 GMT

Having same issue, started on Friday

Phone display message "please check line cord"

Have tried new cable as well as plugging straight into master socket.

Broadband is still working.

Have run service checker and no issues found

My mum has an alarm system usually connected through the phone line in case she has a fall etc, I have disconnected this (as it's obviosly not working either) but no difference.

Any advice welcome

Thanks

Re: No dial tone on Landline. Phone display shows please check Line Cord Error message

caesarome — Sun, 03 Dec 2023 21:59:58 GMT

@christeam @Nero6

To get you both some help with this I have escalated your posts to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

Re: No dial tone on Landline. Phone display shows Line Cord Error message

Nero6 — Sun, 03 Dec 2023 22:04:12 GMT

Appreciate your help, thanks

Re: No dial tone on Landline. Phone display shows Line Cord Error message

Lisa-P1987 — Mon, 04 Dec 2023 09:09:06 GMT

Thanks for escalating this. We’ve sent @christeam an invite to chat.

Re: No dial tone on Landline. Phone display shows please check Line Cord Error message

Lisa-P1987 — Mon, 04 Dec 2023 09:14:27 GMT

Thanks for escalating this. We’ve sent @Nero6 an invite to chat.

Re: No dial tone on Landline. Phone display shows Line Cord Error message

Greenfingers001 — Tue, 05 Dec 2023 09:32:30 GMT

Update:

Spoke with @christeam and raised off to network team.

Thanks again for the escalation have a great day 🙂

Re: No dial tone on Landline. Phone display shows please check Line Cord Error message

Lisa-P1987 — Tue, 05 Dec 2023 11:50:11 GMT

Update - Spoken to @Nero6 and after some checks, an Openreach engineer was booked for the external fault 🙂

Re: No dial tone on Landline. Phone display shows Line Cord Error message

Nero6 — Tue, 05 Dec 2023 12:41:28 GMT

Thank you Lisa

Re: No dial tone on Landline. Phone display shows please check Line Cord Error message

Nero6 — Mon, 11 Dec 2023 20:06:08 GMT

Hi Lisa,

Was told the fault would be fixed within 5 days but still nothing from openreach.

My mum is 80 and does not have a mobile so as you can imagine the landline is important for her.

Could you please find out what's going on

Thanks

Jamie

Re: No dial tone on Landline. Phone display shows please check Line Cord Error message

caesarome — Mon, 11 Dec 2023 20:22:26 GMT

@Nero6

The 5 days doesn't include Saturdays or Sundays so you still have a day or two left.

Re: No dial tone on Landline. Phone display shows please check Line Cord Error message

Nero6 — Wed, 13 Dec 2023 12:18:35 GMT

Still nothing, this is getting beyond a joke

Re: No dial tone on Landline. Phone display shows please check Line Cord Error message

Mark39 — Wed, 13 Dec 2023 13:34:58 GMT

@Nero6 it's possible that Openreach haven't yet been able to attend, depending on the workload at your mum's exchange.

If you wish, we can ask the messaging team to contact you again so that you can request an update, but if Openreach haven't reported to Sky, they'll have nothing to pass on to you.

Re: No dial tone on Landline. Phone display shows please check Line Cord Error message

Nero6 — Wed, 13 Dec 2023 16:54:16 GMT

Hi Mark, thanks for reply, I do understand it is an openreach issue and not Sky.

I called Sky to see if they could let me know when an engineer was booked for. While I was on hold I actually got a text from openreach to say a fault had been raised. Big thank you to her (really sorry can't remember her name) as she had quite a job getting it sorted.

Fingers crossed will be fixed soon

Re: No dial tone on Landline. Phone display shows Line Cord Error message

christeam — Mon, 18 Dec 2023 14:31:45 GMT

14 calendar days, 10 working days since issue was excalated. Fault still apparent. No communication regarding progress.

Re: No dial tone on Landline. Phone display shows Line Cord Error message

Parkend120 — Mon, 18 Dec 2023 17:18:49 GMT

Mine is the same as everybody above just not been here this weekend and the Mother-in-law as tried to conyact us today and said that it's been engaged all weekend

Re: No dial tone on Landline. Phone display shows Line Cord Error message

Nero6 — Mon, 18 Dec 2023 20:13:09 GMT

They have finally fixed it and seems to be back to normal.

Many thanks for all the help received.

Re: No dial tone on Landline. Phone display shows Line Cord Error message

christeam — Sat, 23 Dec 2023 11:15:46 GMT

19 calendar days, 15 working days since issue was excalated. Fault still apparent. No communication regarding progress. Order for an engineer to address problem, which was on my Sky account, has now disappeared.