https://helpforum.sky.com/t5/Talk/My-phone-and-wifi-has-been-down-all-morning-when-will-this-issue-be-sorted/m-p/4504889#M86040 <P>My phone and wifi has been down all morning when will this issue be sorted and don't know how long it's been as I'm waiting on hospital calling for my operation. Thanks.</P> Sun, 10 Dec 2023 12:38:44 GMT Alexof67 2023-12-10T12:38:44Z https://helpforum.sky.com/t5/Talk/My-phone-and-wifi-has-been-down-all-morning-when-will-this-issue-be-sorted/m-p/4504889#M86040 <P>My phone and wifi has been down all morning when will this issue be sorted and don't know how long it's been as I'm waiting on hospital calling for my operation. Thanks.</P> Sun, 10 Dec 2023 12:38:44 GMT https://helpforum.sky.com/t5/Talk/My-phone-and-wifi-has-been-down-all-morning-when-will-this-issue-be-sorted/m-p/4504889#M86040 Alexof67 2023-12-10T12:38:44Z https://helpforum.sky.com/t5/Talk/My-phone-and-wifi-has-been-down-all-morning-when-will-this-issue-be-sorted/m-p/4504910#M86041 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3922432">@Alexof67</a>&nbsp;</P> <P>See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair.</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run this test via the MySky app.</P> <P>Let us know how you get on.</P> Sun, 10 Dec 2023 12:57:05 GMT https://helpforum.sky.com/t5/Talk/My-phone-and-wifi-has-been-down-all-morning-when-will-this-issue-be-sorted/m-p/4504910#M86041 caesarome 2023-12-10T12:57:05Z https://helpforum.sky.com/t5/Talk/My-phone-and-wifi-has-been-down-all-morning-when-will-this-issue-be-sorted/m-p/4504959#M86047 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3922432">@Alexof67</a>&nbsp;it's unlikely to be fixed until you report it to Sky. First try the connection test mentioned previously, as, if it detects a fault, you'll be able to book an engineer there and then.&nbsp;</P> <P>&nbsp;</P> <P>If not, you'll need to speak to Sky. If you wish we can ask the Messaging team to contact you via the forum so that you can do that. But first, let us know the result of the connection test.</P> Sun, 10 Dec 2023 13:51:40 GMT https://helpforum.sky.com/t5/Talk/My-phone-and-wifi-has-been-down-all-morning-when-will-this-issue-be-sorted/m-p/4504959#M86047 Mark39 2023-12-10T13:51:40Z https://helpforum.sky.com/t5/Talk/My-phone-and-wifi-has-been-down-all-morning-when-will-this-issue-be-sorted/m-p/4505364#M86064 <P>thanks for that but I got txt saying they was a fault and were working on fixing it and it's working OK now. Cheers.</P> Sun, 10 Dec 2023 21:39:39 GMT https://helpforum.sky.com/t5/Talk/My-phone-and-wifi-has-been-down-all-morning-when-will-this-issue-be-sorted/m-p/4505364#M86064 Alexof67 2023-12-10T21:39:39Z