topic Re: Sky Talk no dial tone in Talk

Sky Talk no dial tone

aldopingpong — Sun, 19 Nov 2023 15:05:21 GMT

No dial tone with Sky Talk for over a week. Tested with a different phone - same result. Need to talk to Sky but wait times on help line (via mobile) not practical. Any tips??

Re: Sky Talk no dial tone

caesarome — Sun, 19 Nov 2023 16:18:37 GMT

Have you tried running the line test via the MySky app or online here:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

Ignore the fact it says it will test your broadband.

Let us know how you get on.

Re: Sky Talk no dial tone

aldopingpong — Fri, 08 Dec 2023 17:57:49 GMT

It's the landline not broadband. Still waiting for Openreach to fix. Can't contact Openreach directly. Have been without a landline for 6 weeks now!

Re: Sky Talk no dial tone

Mark39 — Fri, 08 Dec 2023 17:58:41 GMT

@caesarome wrote:

Have you tried running the line test via the MySky app or online here:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

Ignore the fact it says it will test your broadband.

Let us know how you get on.

Re: Sky Talk no dial tone

Mark39 — Fri, 08 Dec 2023 18:06:47 GMT

@aldopingpong your duplicate post indicates that you've already reported it to Sky.

Re: Sky Talk no dial tone

Daniel0210 — Fri, 08 Dec 2023 18:17:12 GMT

@aldopingpong wrote:

Can't contact Openreach directly. Have been without a landline for 6 weeks now!

@aldopingpong

That's correct. You can only report it to Sky (which you've obviously done) and get updates from Sky not Openreach.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.