topic Re: Switched to Sky but landline number not transferred as expected in Talk

Switched to Sky but landline number not transferred as expected

Banjo2779 — Thu, 07 Dec 2023 23:48:25 GMT

I switched broadband, mobile and landline this week and expected landline number to stay the same. No mention that this might not happen or might not be possible. Everything else seems to be working fine - mobile, tv, broadband etc. but this issue with the landline needs sorting. I can ring out but obviously will not be able to get incoming calls unless I advise everyone of my 'new' number - would really prefer not to have to do that - unless it's definitely impossible not to retain my old number.

Re: Switched to Sky but landline number not transferred as expected

Daniel0210 — Fri, 08 Dec 2023 05:32:24 GMT

@Banjo2779

Sky can't and don't guarantee a landline number will be retained when joining. See this link

https://www.sky.com/help/articles/switching-to-sky-broadband

Re: Switched to Sky but landline number not transferred as expected

Mark39 — Fri, 08 Dec 2023 09:12:26 GMT

@Banjo2779 Sky say it's usually possible providing you ask for your number to be kept when you place your order. It's almost certainly not possible for Sky to retrieve your number now that the switch has been completed, I'm afraid.