topic Re: excessive crackling on landline in Talk

excessive crackling on landline

torchy663 — Thu, 07 Dec 2023 16:23:40 GMT

been having ongoing problems with crackling on the Skytalk landline, for a month or so now.

swapped over cables and bought a new phone as the previous phone was pretty old so thought maybe that was the problem. nope, crackling still there.

can make and receive calls and broadband has been tested and is working fine ...its just this damned very loud crackling all the time.

Re: excessive crackling on landline

Daniel0210 — Thu, 07 Dec 2023 16:28:58 GMT

@torchy663
I’ve escalated your post to Sky and the Messaging Team may contact you later. They can check the line and if necessary pass any fault to Openreach for investigation.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: excessive crackling on landline

Addie15 — Thu, 07 Dec 2023 16:37:24 GMT

Hi there! Thank you for escalating this. We have sent an invite to torchy663.

Re: excessive crackling on landline

torchy663 — Mon, 15 Jan 2024 16:15:19 GMT

sorry but i failed to follow up on Sky's response to this problem. The problem is still there , is in fact worse and the landline is now completely unusable. cant receive or make calls

can we have another go at fixing this

thanks

Re: excessive crackling on landline

caesarome — Mon, 15 Jan 2024 16:18:23 GMT

We can alert Sky again for you and if we do will you be able to respond ?

Re: excessive crackling on landline

torchy663 — Mon, 15 Jan 2024 16:22:51 GMT

yes i'll be around this time. had a family emergency so no options last time i'm afraid.

Re: excessive crackling on landline

caesarome — Mon, 15 Jan 2024 16:24:55 GMT

I have alerted them again for you so keep an eye out for the chat bubble at the bottom of this page.

Re: excessive crackling on landline

Lisa-P1987 — Mon, 15 Jan 2024 16:46:28 GMT

Thanks for escalating this. We’ve sent @torchy663 an invite to chat.