topic Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE in Talk

UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

time+on+target — Thu, 14 Sep 2023 09:57:03 GMT

Unable to receive or make landline calls "Check power line" message. Unable to contact SKY any help please

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

Mark39 — Thu, 14 Sep 2023 10:31:43 GMT

Are you new to Sky? Or recently upgraded your broadband service?

First try the connection test here, even if your broadband is working OK. If it detects a fault you'll be able to book,an engineer there and then: https://www.sky.com/help/articles/broadband-diagnostic-start

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

time+on+target — Thu, 14 Sep 2023 10:43:32 GMT

Hi Mark

Have done connection test all is OK. How do I book an engineer?

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

caesarome — Thu, 14 Sep 2023 10:59:44 GMT

Do you have a mobile that you can use to contact Sky ?

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

Mark39 — Thu, 14 Sep 2023 12:16:18 GMT

@time+on+target if you wish we can ask Sky's messaging team to contact you here for a private online char so that you can report it?

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

time+on+target — Thu, 14 Sep 2023 12:24:23 GMT

I do have a mobile but it will not work in doors.

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

time+on+target — Thu, 14 Sep 2023 12:28:41 GMT

Hi Mark

Thanks for getting back. The situation is that the landline is not working. For some reason my mobile does not work at home as it says network not available. Got through to SKy by mobile from another location but because I was away from the landline they could not help. Rferred to WWW.sky.com/my broadband for check not available. So there is not point in an engineer trying to contact me by landline or mobile. Is it possible to get an e-mail address direct to an engineer.

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

caesarome — Thu, 14 Sep 2023 12:34:44 GMT

@time+on+target

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

Mark39 — Thu, 14 Sep 2023 12:40:19 GMT

@time+on+target there's no email address for this, I'm afraid. We can only suggest reporting the fault via your mobile, or via the online chat which @caesarome has referred on to Sky.

While it's not ideal, the chat may be better for you, as you don't need to be online all the time. The chat remains open for 48 hours once, you've been invited so you would just need to return to the forum from time to time during that period to pick up replies from Sky and respond accordingly.

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

Tom-W19 — Thu, 14 Sep 2023 12:48:13 GMT

Thanks for escalating. We've sent an invite to @time+on+target.

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

time+on+target — Thu, 14 Sep 2023 17:24:55 GMT

Hi caesarone

Many thanks for your help. I have been in the chat zone problem identified and hopefully will be resolved soon. Many thanks

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

time+on+target — Thu, 14 Sep 2023 17:28:10 GMT

Hi Mark39

Very many thanks for your help. The chat line worked and a problem was identified. Hopefully to be resolved very soon with Openreach. Many thanks for your help and explanations.

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

Mark39 — Thu, 14 Sep 2023 18:43:41 GMT

@time+on+target wrote:

Hi Mark39

Very many thanks for your help. The chat line worked and a problem was identified. Hopefully to be resolved very soon with Openreach. Many thanks for your help and explanations.

Don't hesitate to let us know if you need the forum's help again 🙂

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

Lisa-P1987 — Mon, 18 Sep 2023 15:31:32 GMT

Update - Spoken to @time+on+target this has now been resolved 🙂

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

Brian135 — Tue, 05 Dec 2023 13:12:49 GMT

Help required, landline seems dead tried another phone still no joy unable to plug into the router any more suggestions please

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

Mark39 — Tue, 05 Dec 2023 13:31:56 GMT

@Brian135 wrote:

unable to plug into the router

For clarification - why not?

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

Brian135 — Tue, 05 Dec 2023 15:05:21 GMT

There's no port for phone plug

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

Mark39 — Tue, 05 Dec 2023 15:09:27 GMT

@Brian135 wrote:

There's no port for phone plug

Thanks, First try the connection test here, even if your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect a fault, you'll need to report it to Sky. If you wish, we can ask Sky's messaging team to contact you here via a private online chat so that you can do so.

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

Brian135 — Tue, 05 Dec 2023 15:11:33 GMT

Yes please as unable to get hold of anyone at Sky

Re: UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

Mark39 — Tue, 05 Dec 2023 15:18:18 GMT

@Brian135 wrote:

Yes please as unable to get hold of anyone at Sky

Result of the connection test?