topic Fibre installed today. Landline cannot receive or send calls. in Talk

Fibre installed today. Landline cannot receive or send calls.

Raj20 — Mon, 04 Dec 2023 21:41:42 GMT

Had the new fibre connection installed today. Somehow the landline cannot accept or make calls.

Re: Fibre installed today. Landline cannot receive or send calls.

caesarome — Mon, 04 Dec 2023 22:27:13 GMT

Does your broadband hub have a voice light on it that is lit because if it does your phone connection needs to be plugged into the back of it.

Re: Fibre installed today. Landline cannot receive or send calls.

Raj20 — Tue, 05 Dec 2023 15:16:10 GMT

I have since been advised by Sky to connect my phone directly onto the hub. It was previously cont configured in this manner. This meant that I had to reposition my phone nearer to the hub!

Iwish that Sky warned us in advance about this possible connectivity issue.

C'est la vie!