https://helpforum.sky.com/t5/Talk/I-have-a-dialling-tone-but-keypad-not-working/m-p/4499434#M85901 <P>It would appear all I needed to do was reset the router at the mains, as the phone is now working.</P> Mon, 04 Dec 2023 20:44:57 GMT Valerie53 2023-12-04T20:44:57Z https://helpforum.sky.com/t5/Talk/I-have-a-dialling-tone-but-keypad-not-working/m-p/4499372#M85894 <P>My old wireless home phone has stopped working so I've had to buy a new handset, a wired one this time. I've plugged the white cable that came with it into the modem. I get a dial tone but the keypad isn't working. The master socket has one connection, that has the grey wire in, with the purple ends. Do I need to use a micro filter? I didn't have one with the old phone.</P> Mon, 04 Dec 2023 19:47:55 GMT https://helpforum.sky.com/t5/Talk/I-have-a-dialling-tone-but-keypad-not-working/m-p/4499372#M85894 Valerie53 2023-12-04T19:47:55Z https://helpforum.sky.com/t5/Talk/I-have-a-dialling-tone-but-keypad-not-working/m-p/4499392#M85895 <P>Edit: I meant the grey wire with one purple end and one white end. The white end in the main socket.</P> Mon, 04 Dec 2023 20:03:00 GMT https://helpforum.sky.com/t5/Talk/I-have-a-dialling-tone-but-keypad-not-working/m-p/4499392#M85895 Valerie53 2023-12-04T20:03:00Z https://helpforum.sky.com/t5/Talk/I-have-a-dialling-tone-but-keypad-not-working/m-p/4499434#M85901 <P>It would appear all I needed to do was reset the router at the mains, as the phone is now working.</P> Mon, 04 Dec 2023 20:44:57 GMT https://helpforum.sky.com/t5/Talk/I-have-a-dialling-tone-but-keypad-not-working/m-p/4499434#M85901 Valerie53 2023-12-04T20:44:57Z