topic Re: Landline Issues in Talk

Landline Issues

Tony31 — Fri, 01 Dec 2023 14:47:16 GMT

My landline seems to have changed to another number.

If i call the landline from my mobile it rings on my mobile but not the landline.

If i call my mobile from the landline it shows a different landline number.

If i call the different landline number the landline phone rings.

What is going on?

Re: Landline Issues

Mark39 — Fri, 01 Dec 2023 14:56:21 GMT

What's the background please? Are you new to Sky Talk/Broadband? Any recent changes to your subscription?

Re: Landline Issues

Tony31 — Fri, 01 Dec 2023 15:47:06 GMT

Nothing has changed been a subscriber for 7 years

Re: Landline Issues

Mark39 — Fri, 01 Dec 2023 15:49:37 GMT

Looks like a fault which you'll need to report to Sky, then. You can call them on 150 or if you wish we can ask the Messaging Team to contact you here so that you can report it via a private online chat.

Re: Landline Issues

Tony31 — Fri, 01 Dec 2023 15:51:26 GMT

Thanks Mark, i did try to call them twice today, on hold for 12 and then 8 minutes before they ended the call.

Re: Landline Issues

Mark39 — Fri, 01 Dec 2023 16:00:48 GMT

OK, I'm assuming you'd like the Messaging team to contact you and I've alerted Sky. Look out for a blue/red chat 'bubble' towards the bottom of the page and a Private Message inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide.

Re: Landline Issues

Addie15 — Fri, 01 Dec 2023 16:03:59 GMT

Hi there! Thank you for escalating this. We have sent an invite to Tony31.

Re: Landline Issues

Lisa-P1987 — Mon, 04 Dec 2023 09:18:26 GMT

We are still looking to help you @Tony31 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks