topic Landline is permanently engaged in Talk

Landline is permanently engaged

JJTHEJAMFAN — Tue, 28 Nov 2023 17:58:55 GMT

Landline is permanently engaged when receiving incoming calls but I can make outgoing calls to other landlines and mobiles. Any reason why this should be happening?

Re: Landline is permanently engaged

caesarome — Tue, 28 Nov 2023 19:27:54 GMT

@JJTHEJAMFAN

There might be a fault somewhere so see if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Landline is permanently engaged

JJTHEJAMFAN — Tue, 28 Nov 2023 19:32:55 GMT

@caesarome Thanks. Will try this tomorrow and let you know how I get on