topic Re: Sorry the person you are calling are on another call in Talk

Sorry the person you are calling are on another call

Richard821 — Sat, 25 Nov 2023 11:27:00 GMT

Whenever I call my landline number it says " sorry the person you are calling is on another call, please try again later". However no one is on the phone (as I'm at home!). I've tried resetting broadband and unplugged telephone etc. No luck! Broadband seems to be working fine. And Sky TV operating ok.
Any advice would be amazing.

Re: Sorry the person you are calling are on another call

caesarome — Sat, 25 Nov 2023 13:37:12 GMT

Can you make calls from your landline phone to your mobile ?

Re: Sorry the person you are calling are on another call

Richard821 — Mon, 27 Nov 2023 09:10:27 GMT

Morning

Not able to receive or make calls at all

Thank you!

Re: Sorry the person you are calling are on another call

caesarome — Mon, 27 Nov 2023 09:41:14 GMT

@Richard821

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sorry the person you are calling are on another call

Mr+Flibbles+86 — Mon, 27 Nov 2023 10:21:33 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Sorry the person you are calling are on another call

Mr+Flibbles+86 — Wed, 29 Nov 2023 10:51:55 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sorry the person you are calling are on another call

Richard821 — Wed, 29 Nov 2023 11:34:55 GMT

An engineer is attending today. Many thanks!

Re: Sorry the person you are calling are on another call

Lee1976 — Sat, 15 Jun 2024 07:25:01 GMT

Hi there. I am currently having the same issue. How was this ultimately resolved in your case?

Thanks

Re: Sorry the person you are calling are on another call

Mark39 — Sat, 15 Jun 2024 07:29:03 GMT

@Lee1976 wrote:

Hi there. I am currently having the same issue. How was this ultimately resolved in your case?

Thanks

As you can see an engineer was required.

Re: Sorry the person you are calling are on another call

Lee1976 — Sat, 15 Jun 2024 07:31:40 GMT

But was there an explanation of what it was or did they just say "Sorted"?