topic Re: Engineer in Talk

Engineer

keshani — Sat, 25 Nov 2023 14:31:47 GMT

I want to book a appointment engineer for my dad's property to fix his landline

Re: Engineer

Mark39 — Sat, 25 Nov 2023 14:32:19 GMT

Who is the accountholder?

Re: Engineer

keshani — Sat, 25 Nov 2023 14:33:20 GMT

The account holder his myself

Re: Engineer

Mark39 — Sat, 25 Nov 2023 14:35:37 GMT

Can you tell us more about the problem? Is this a new broadband/phone installation? Or a recent broadband upgrade?

Re: Engineer

keshani — Sat, 25 Nov 2023 14:38:59 GMT

No it's un above. There is a fault with his landline at the house. I have rang sky about 6 times and they say there is fault on the line. They told me to book an enengieer to his property as the advisor couldn't do it while I was on the phone.

Re: Engineer

keshani — Sat, 25 Nov 2023 14:43:02 GMT

The account holder his myself. James Peiris

Re: Engineer

keshani — Sat, 25 Nov 2023 14:45:49 GMT

It's his phone line

Re: Engineer

Mark39 — Sat, 25 Nov 2023 14:47:13 GMT

@keshani wrote:

They told me to book an enengieer to his property as the advisor couldn't do it while I was on the phone.

Unfortunately we're customers here and can't book an engineer appointment for you. If you wish we can ask Sky's messaging team to contact you here to see if they can book it for you.

The alternative is for you to call Sky again.

Re: Engineer

keshani — Sat, 25 Nov 2023 14:48:52 GMT

Yes please that would be great

Re: Engineer

Mark39 — Sat, 25 Nov 2023 14:51:11 GMT

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and a Personal Message inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Engineer

keshani — Sat, 25 Nov 2023 15:04:32 GMT

Thank you 😊

Re: Engineer

Addie15 — Sat, 25 Nov 2023 15:43:36 GMT

Hi there! Thank you for escalating this. We have sent an invite to keshani.

Re: Engineer

Lisa-P1987 — Mon, 27 Nov 2023 15:24:10 GMT

Update - Spoken to @keshani and we worked out the engineer query 🙂