topic Re: Phone and Internet not working in Talk

Phone and Internet not working

Sam126 — Fri, 24 Nov 2023 10:46:05 GMT

my Internet, as well as my phone line has not been working since last night. Are you experiencing any problem in the Thurrock area?

Re: Phone and Internet not working

Mark39 — Fri, 24 Nov 2023 11:03:32 GMT

You can check for known, major outages in your area here: https://www.sky.com/help/servicestatus

Re: Phone and Internet not working

Daniel0210 — Fri, 24 Nov 2023 11:05:34 GMT

@Sam126

Also, as we're fellow customers on here we're countrywide.

Re: Phone and Internet not working

Dredd2648 — Fri, 24 Nov 2023 11:10:20 GMT

Sam here, we're on San Juan drive

Tried everything with the router and ONT, with a sky engineer over the phone too. He says the router or Ethernet cable might not be working, so has sent out another one...

Re: Phone and Internet not working

Sim1302 — Fri, 24 Nov 2023 12:12:23 GMT

@Sam126 I am also in the Thurrock area and having the same problems. It went off in the early hours and has not yet come back. Spoke to Sky this morning and they said that there is a major issue in the area that BT are dealing with.

Re: Phone and Internet not working

Daniel0210 — Fri, 24 Nov 2023 12:33:04 GMT

@Sam126 @Sim1302 @Dredd2648
This link explains auto compensation for when there is a TOTAL loss of Sky Broadband or Sky Talk.

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

Re: Phone and Internet not working

Dredd2648 — Fri, 24 Nov 2023 12:50:06 GMT

My engineer refused to accept there was a local problem...

Re: Phone and Internet not working

Sam126 — Fri, 24 Nov 2023 14:01:29 GMT

Thanks guys. At least I know I am not the only one affected

Re: Phone and Internet not working

Jummyyyyy65 — Fri, 24 Nov 2023 22:39:58 GMT

I'm also in Thurrock. Is anyone's WiFi working now?

Re: Phone and Internet not working

Dredd2648 — Fri, 24 Nov 2023 22:43:17 GMT

Nope, no change on my box. Internet light is still off

Re: Phone and Internet not working

Sam126 — Sat, 25 Nov 2023 05:20:50 GMT

Everything seems okay with both internet and phone line now. Noticed this about 2hrs ago. Now trying to do a bit ie work that I could not do all day yesterday, including the deadline I missed.