topic Re: Need help reporting faulty phone line!! in Talk

Need help reporting faulty phone line!!

LadyRRoberts — Wed, 22 Nov 2023 00:45:52 GMT

My landline is not working at all and the handset is stating "check phone line".

My broadband is working perfectly. I have only just become aware of it as I have tried to set my ADT alarm which is linked and it's not allowing me to. I've run the online tests which state no problems,but I cannot find any other way of reporting it tonight. I set my alarm religiously each night and certainly won't be able to settle unless I can set it.
Can anyone please advise?? Many thanks in advance.

Re: Need help reporting faulty phone line!!

Daniel0210 — Wed, 22 Nov 2023 05:46:19 GMT

@LadyRRoberts
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later today. If they find an external fault they'll pass it to Openreach for further investigation.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Need help reporting faulty phone line!!

Greenfingers001 — Wed, 22 Nov 2023 09:21:39 GMT

Thanks for escalating this. We’ve sent @LadyRRoberts an invite to chat.

Re: Need help reporting faulty phone line!!

Mr+Flibbles+86 — Fri, 24 Nov 2023 09:27:09 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks