https://helpforum.sky.com/t5/Talk/Unable-to-receive-or-make-calls-on-landline-but-my-internet-still-works/m-p/4487910#M85628 <P>I have been unable to make or receive calls on my landline for a few days now. After my phone started to make 'white noise' I decided to repaced it. I have unplugged and replugged the new phone, used a different microfilter, and still I can't receive or make any calls. I can see that a number of people have this issue; can it be resolved with some urgency please?</P> Thu, 23 Nov 2023 11:41:07 GMT julian.moore 2023-11-23T11:41:07Z https://helpforum.sky.com/t5/Talk/Unable-to-receive-or-make-calls-on-landline-but-my-internet-still-works/m-p/4487910#M85628 <P>I have been unable to make or receive calls on my landline for a few days now. After my phone started to make 'white noise' I decided to repaced it. I have unplugged and replugged the new phone, used a different microfilter, and still I can't receive or make any calls. I can see that a number of people have this issue; can it be resolved with some urgency please?</P> Thu, 23 Nov 2023 11:41:07 GMT https://helpforum.sky.com/t5/Talk/Unable-to-receive-or-make-calls-on-landline-but-my-internet-still-works/m-p/4487910#M85628 julian.moore 2023-11-23T11:41:07Z https://helpforum.sky.com/t5/Talk/Unable-to-receive-or-make-calls-on-landline-but-my-internet-still-works/m-p/4487913#M85629 <P>First thing to try is the connection test here&nbsp;<EM>even if your broadband is working normally.</EM></P> <P>&nbsp;</P> <P>If it doesn't detect a fault, you'll need to report it to Sky. We can ask their messaging,team to contact you here so thay you can do that, if you wish.</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> Thu, 23 Nov 2023 11:44:43 GMT https://helpforum.sky.com/t5/Talk/Unable-to-receive-or-make-calls-on-landline-but-my-internet-still-works/m-p/4487913#M85629 Mark39 2023-11-23T11:44:43Z https://helpforum.sky.com/t5/Talk/Unable-to-receive-or-make-calls-on-landline-but-my-internet-still-works/m-p/4487917#M85630 <P>I have tested my broadband and that is working fine. Can someone escalate my issue here or do I need to contact someone?</P><P>&nbsp;</P> Thu, 23 Nov 2023 11:46:42 GMT https://helpforum.sky.com/t5/Talk/Unable-to-receive-or-make-calls-on-landline-but-my-internet-still-works/m-p/4487917#M85630 julian.moore 2023-11-23T11:46:42Z https://helpforum.sky.com/t5/Talk/Unable-to-receive-or-make-calls-on-landline-but-my-internet-still-works/m-p/4487943#M85632 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2349758">@julian.moore</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.</P> Thu, 23 Nov 2023 11:59:55 GMT https://helpforum.sky.com/t5/Talk/Unable-to-receive-or-make-calls-on-landline-but-my-internet-still-works/m-p/4487943#M85632 caesarome 2023-11-23T11:59:55Z https://helpforum.sky.com/t5/Talk/Unable-to-receive-or-make-calls-on-landline-but-my-internet-still-works/m-p/4487949#M85633 <P>Thanks for escalating this. We’ve sent an invite to chat.</P> Thu, 23 Nov 2023 12:03:28 GMT https://helpforum.sky.com/t5/Talk/Unable-to-receive-or-make-calls-on-landline-but-my-internet-still-works/m-p/4487949#M85633 Mr+Flibbles+86 2023-11-23T12:03:28Z